Return And Refund Policy for Giftgrabr

  • Customer or recipient has to notify us of any issue with any item or delivery service when delivery man handover the product to you (recipient) for claiming refund.
  • We always check products before delivery. In case if you find any problem in the product please let delivery man know or contact with our call center.
  • We are not responsible for preserving perishable products (cake, flower, food items) after delivery. Perishable items will be not subject to any refund if hasn't been preserved properly after delivery. If your delivery time is after 10 pm or closing the shop, frozen product / Cake may have some problem, Giftgrabr will not take any responsibility for that. We always try to give best service to our customers.
  • In case of refund, you will receive refund for that item only, not the whole order.
  • Refund will be send to the credit card or the bank account that you have paid from. Refund amount will not be given / delivered to the recipient.
  • You (customer) are placing an order after choosing it as your preferred gift to the recipient. Giftgrabr is not responsible for recipient's choice. Delivered item will not be subject to refund if recipient does not like it.
  • A gift delivery service will not be subject to refund if the recipient refuses to accept the gift.
  • You have the option at checkout to select time window in a day to select as your delivery time. Giftgrabr holds the right to alter delivery time depending on current situation, such as flood, traffic etc contacting with you (customer). Your order will not be subject to refund if it is delivered within your selected delivery date. Your order can be subject to refund if we fail or unable to deliver on the delivery date that you have selected during order.
  • Products such as flower bouquet, cake design can vary from advertised design on our site due to different season in Bangladesh, different or new chef in a bakery etc. Such products will not be subject to refund as long it is almost similar to the advertised product.
  • You will receive full refund if we refuse/cancel an order that you have paid for.
  • You will receive full refund if we are unable to deliver your order on your selected date.